You can think of your MoneyButton account as a window into your crypto wallet, showing all the NFTs inside. MoneyButton or MBX does not store your items; your account provides access to view the transactions in your wallet.
There are three common reasons your NFTs may not be visible in your account.
1. Your crypto wallet is not connected correctly
To fix this issue, close your browser, clear your cache, and reconnect to MoneyButton.
2. The transaction is delayed
When there is heavy network congestion on the BSV blockchain, it can take more time to complete the transaction than anticipated. You can use Blockchair to search for your transaction hash and see the transaction status.
3. Your NFT was delisted from our platform
When an item or collection violates our Terms of Service or someone has submitted a DMCA notice, we will delist it from being displayed on MBX. The item or collection will still exist on the blockchain (we don't have the power to change that!) but you won't be able to see it in your account or anywhere else.
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